v7 FreeBalance Help Clone (To be used to implement a new UI )

FreeBalance Customer Support

The user guides and on-line help utility are intended mainly for answering general questions about the FreeBalance Financial Accountability application.  FreeBalance Inc. also has a comprehensive customer support System.

At the time of System implementation, each customer organization designates certain individuals as Owner, Functional Prime and Technical Prime; these roles may overlap in some organizations.  These individuals serve as the prime resources for providing assistance to other users within the organization, if applicable, and as points of contact (POC) for communicating with FreeBalance Support Services.  Other users should contact one of these POCs who will, as necessary, contact our Customer Support Services staff.

How to Contact FreeBalance Support Services

If you are a POC for your organization and you require information or assistance beyond that provided by the documentation, please contact FreeBalance Support Services:

By telephone: (613) 236-7785, between 8:00 a.m. and 6:00 p.m. (Eastern Time)

By Using the FreeBalance Customer portal at http://www.freebalance.com/customer_login/

By e-mail: support@FreeBalance.com

Our Customer Support Specialists will make every effort to answer your questions or help with specific problems.

When contacting FreeBalance Customer Support, it is important to provide the following information:

• The exact wording of any displayed error messages.
• A description of what happened and what you were doing when the problem occurred (if applicable).
• A complete description of how you tried to solve the problem before contacting us.